Tips on Reducing False Alarms
you have a security alarm system
installed in your home or business, you
are responsible for using it correctly
and preventing false alarms. False
alarms are a growing concern for the
alarms industry. They work against the
home owner and emergency services like
police and fire departments by consuming
resources and desensitizing watchful
neighbours. They also increase costs for
police departments and alarm companies.
These costs are then passed back to
everyone in the form of higher taxes and
industry services charges.
Instruct all authorized users on the
proper operation of your alarm system.
Call Counterforce and let us know you
are testing your system and provide all
users with hands-on practice.
Make sure your system is programmed with
a CANCEL CODE. A cancel code allows you
to disarm your system with a
confidential code immediately after
setting off a false alarm. This alarm
system will automatically signal
Counterforce that an authorized user is
at the premise, the alarm is false and
no further action is required.
Ensure that each system user has an
Emergency Response Card and a
confidential password to properly
identify themselves to Counterforce.
Make sure that you notify Counterforce
of all passwords you want us to add or
delete from your file.
If your system does not have a Cancel
Code, instruct all authorized users
to call the Counterforce Monitoring
Station immediately if they have set off
a false alarm. All authorized users must
provide Counterforce with their name,
system number and confidential password.
If you do not have a siren on your alarm
system, please have one installed so
that users are aware that they have
set-off a false alarm and can take
action to ensure that emergency services
is not dispatched.
Test your alarm system regularly to
ensure that it is working properly. We
recommend that you test your system on a
bi-monthly basis. Before testing your
system, please call Counterforce to
inform them that you are testing your
system. You must provide Counterforce
with your name, system number and
If your alarm system is malfunctioning,
call your Counterforce Dealer
immediately. DO NOT ARM YOUR SYSTEM
until it has been repaired. You should
also advise Counterforce of the
situation and ask them not to respond to
alarms until you or your Counterforce
dealer advise them that the system has
Make sure you are aware of the Police
False Alarm Program in your