Firefighter
Recommended
PEARL -
Permanent
Escape
And
Rescue
Ladder
FAQ's Frequently Asked
Questions
What is PEARL®?
How long is the ladder?
How does PEARL differ
from a portable escape ladder?
Couldn’t I just go down
to my local hardware store and buy a ladder for $100?
Is PEARL easy to use?
I already have a smoke
detector and/or fire sprinkler system installed in my
home. Isn’t that enough to protect me and my family from
a fire?
Could I tie PEARL into my
alarm system in case my children play around with the
ladder?
Can I use PEARL for fire
drills?
How easy is PEARL to
repack?
Can I get an insurance
discount by installing PEARL?
How many people can
descend down a PEARL ladder at one time?
Is the installation
process lengthy or complicated?
Where should I install
PEARL?
How many PEARL ladders
should be installed in a home?
Won’t my children use
PEARL to sneak out at night?
The ladders are not
tamperproof, how can I prevent my children from playing
around with the ladder?
Will having a permanent
ladder increase the risk of intrusion?
What do I need to do to
maintain my PEARL ladder?
Many homes today have
complex roof lines, will PEARL still work?
Why do I need an escape
ladder when today’s homes are much safer from fires than
older homes?
Will an interior mounted
escape ladder negatively affect the U-Value of my home?
How do I know that PEARL
will support my weight?
Will my fingers and toes
be crushed against the wall while using the ladder?
Where can I purchase a
PEARL permanent escape ladder?
Where can I find
more information on PEARL Protected and the PEARL
permanent escape ladder?
How do I arrange for
Professional In-home Installation?
Where will my order ship
from?
How and when will my
order ship?
How do I track my order?
What is the return
policy?
Can I use a credit
card with an international billing address?
Can I ship to one
address but bill to another?
What is the Credit Card
Security Code?
Why was I charged sales
tax?
Will I have to sign for
the package when it arrives?
What are my ordering options?
Answers to Your Frequently
Asked Questions
What is PEARL®?
PEARL is a patented, Permanent Escape
And Rescue Ladder that can be quickly and easily
deployed in the event of a residential fire or other
home emergency. PEARL’s small square cabinet and ladder
is recessed into the interior wall space beneath second
or third-story windows. PEARL also features a
paint-grade access door, so the device can be painted or
wallpapered to blend seamlessly with existing décor.
How long is the
ladder?
The PEARL unit includes a full
three-story ladder that can be customized to fit any
length shorter than three-stories. So, if you have a
two-story home you simply cut off the extra rungs to fit
the exact distance from your window to the ground. The
ladder itself is 23’ 8”, providing you with 27’ of
coverage.
Unlike portable escape ladders, PEARL
provides “always there” functionality and peace of mind.
With a portable ladder, in an emergency you will need to
remember where it is stored, unpack and affix it to the
window. This process can take a significant amount of
time. PEARL is built-in to allow you to practice your
escape plan and reuse it as frequently as necessary.
Portable ladders typically clamp onto the window sill
and most suggest emergency use only. PEARL can also
support up to 1,500 lbs. For additional safety, PEARL
includes a climbing strap to assist you in exiting the
window and getting onto the ladder. Finally, because
PEARL is permanently installed it should ultimately add
value to the home.
Couldn’t I just go
down to my local hardware store and buy a ladder for
$100?
PEARL’s high-tech engineering and
materials cannot be found in a portable ladder. PEARL is
permanently installed – so it is exactly where you need
it, when you need it. While some portable ladders can be
purchased for under $100 dollars, none of them provide
the security of being right at the point of exit, ready
to use in an emergency.
Is PEARL easy to use?
Yes. PEARL is designed with simplicity
in mind so the entire family, even children, can
understand the deployment process. To deploy PEARL, just
remember to Open, Throw, and Go!™ Open the window, throw
out the ladder and descend to safety.
I
already have a smoke detector and/or fire sprinkler
system installed in my home. Isn’t that enough to
protect me and my family from a fire?
A complete fire safety plan must
address three key areas: detection, suppression, and
escape. While smoke detectors and sprinklers are
permanent devices used to detect and extinguish dangers
such as fire, PEARL addresses the most important need
and that is to escape
safely from these dangers.
Could I tie PEARL
into my alarm system in case my children play around
with the ladder?
You can have your alarm company place
a sensor on the upstairs window and/or on the door of
the unit for maximum protection and monitoring.
Can I use PEARL for
fire drills?
PEARL was designed specifically for
repacking and reuse so that it can be deployed as often
as necessary.
How easy is PEARL to
repack?
PEARL folds up easily. The nylon
webbing has memory and folds with the rungs staggering
next to each other. Once assembled secure the
Velcro
strap around the ladder bundle and place it back inside
the cabinet wrapping the webbing around the edges. The
excess straps should be folded neatly on top of the
rungs. Complete instructions are included on the inside
of the door and in the installation guide.
Can I get an
insurance discount by installing PEARL?
Palladium Security is actively working
with insurance companies to offer such a discount. You
can check with your insurance company to see if they
will discount your policy for living in a safer home.
However, at this point in time we do not know of any
formal discount programs for installing PEARL.
How many people can
descend down a PEARL ladder at one time?
PEARL can support up to 1,500 lbs. at
any given time making it the strongest product of its
kind on the market. Each rung can hold up to 400 lbs. This is especially important during rescue situations
when young children, elderly, or disabled persons need
assistance descending the ladder.
Is the installation
process lengthy or complicated?
Basic installations can be performed
by do-it-yourselfers, although we recommend professional
installation. PEARL units come with a detailed,
step-by-step installation guide that is easy to
follow and alerts installers to any potential “red
flags,” such as electrical wiring, which is sometimes found behind the walls. Please visit the
installation page of our Web site for more
information.
Where should I install
PEARL?
PEARL can be installed beneath any
second or third-story windows. A required finished space
of
14” (h) x 16 ˝” (w) is necessary to install the unit.
How many PEARL ladders
should be installed in a home?
PEARL Protected recommends a minimum
of two ladders be installed in each home, one on each
side of the staircase.
Won’t my children use
PEARL to sneak out at night?
The process of deploying the aluminum
ladder is not quiet. Someone attempting to use the
ladder would have to open the window, deploy the ladder
and upon return, pull the ladder back in through the
window and repack it without getting caught.
The ladders are not
tamperproof, how can I prevent my children from playing
around with the ladder?
If you are concerned, you can have
your alarm company place a sensor on the upstairs
window. To deploy the ladder the window must be opened, at which time the alarm will sound. If no central alarm
system is in place, a contact alarm can be added from a
local hardware store.
Will having a permanent
ladder increase the risk of intrusion?
The PEARL permanent escape ladder is
installed on the interior of the home, so there is no
risk of intrusion.
What do I need to do to
maintain my PEARL ladder?
PEARL should be regularly inspected,
in the same manner you would have your fire
extinguishers or smoke alarms checked. Practicing your
escape plan at least twice a year using your PEARL
ladders is an ideal time to inspect your unit. Specific
instructions are provided in the
manufacturers’
installation and use manual.
Many homes today have
complex roof lines, will PEARL still work?
PEARL has nylon webbing between each
rung which allows flexibility to manage many types of
roof lines. However, we suggest you contact
a PEARL
Protected representative directly to have us confirm the
ability to deploy the ladder safely under special
circumstances.
Why do I need an escape
ladder when today’s homes are much safer from fires than
older homes?
While it is true that most residential
fires occur in older homes, today’s furniture and
decorating materials are much more combustible than
previous versions. For this reason, deadly conditions
have been documented by the USFA to occur in 3 minutes
versus 17 minutes recorded
in 1975. This means there is
very little time to escape before smoke and flames fill
a room.
Will an interior mounted
escape ladder negatively affect the U-Value of my home?
When PEARL is installed properly using
the provided insulation sheet, it fully complies with
all four Energy Star region requirements.
How do I know that PEARL
will support my weight?
Approved permanent escape ladders must
reveal the rated load. PEARL has been tested to support
up to 1,500 lbs.
Will my fingers and toes
be crushed against the wall while using the ladder?
PEARL has standoffs and anti-slip
rungs to allow the user a safe place for the hands and
ample room to easily place feet on each rung for
stability.
Where can I purchase a
PEARL permanent escape ladder?
Consumers can
purchase PEARL directly from the Palladium's
Website, by phone at 905-522-2007 866-506-7777, Fax:
905-304-4698 or by visiting our sister website
www.pearlprotected.ca.
Where can I find more
information on PEARL Protected and the PEARL permanent
escape ladder?
More information on PEARL Protected
and the PEARL permanent escape ladder can be found on
our sister Web site:
www.pearlprotected.ca.
How do I arrange for
Professional In-home Installation?
PEARL Protected highly recommends
professional installation and we are negotiating
favourable installation rates with various companies on
behalf of our customers. Please contact our office for a
preferred local installation partner. You can call toll
free at
905-522-2007 Ext. 5 or 1-866-506-7777.
Where will my order ship
from?
PEARL Protected utilizes warehouses on
the East and West Coasts. Orders will ship from the
closest warehouse location based on inventory
availability. In this way, we attempt to reduce the
in-transit time of your shipment. Keep in mind that
Ground Service delivery may take
3 to 7 business days
after shipment.
How and when will my
order ship?
At PEARL Protected we strive to ship
your order as quickly as possible. However, because of
inventory, shipping, and matters outside of our
control,
our shipping representations will guarantee or promise
that a product will ship on a specific day. Shipping
charges are based on UPS
Ground Shipping Service.
Standard UPS Ground Shipping Service is guaranteed to
residential and commercial addresses in 3 to 7 business
days after shipment. Actual delivery time depends on
shipping distance. Delivery to some remote addresses may
take up to 2 additional
business days. UPS Ground
Service is available only to addresses in the 50 states,
Puerto Rico and Canada.
How do I track my order?
Once your order has shipped from our
warehouse, you will receive an email with a link to the
tracking information for your shipment. Simply
click on
the link and you will have access to the carrier's web
site for a current status of your shipment. Multiple
tracking numbers may be
displayed if multiple boxes were
included in your shipment or if your order has multiple
shipments. Please note that some carriers do not offer shipment tracking and some carriers such as UPS do not
update their systems immediately upon shipment. Please
call 1-800-374-05737 for assistance with your order.
What is the return
policy?
GENERAL RETURNS
Please note that unless you receive a defective or
damaged product all purchases are final.
Unauthorized or
Refused Returns:
PEARL Protected will not accept unauthorized returns
or exchanges. Packages without a Return
Authorization Number will be refused upon return to
our warehouse. If you refuse the product when it
arrives, PEARL Protected will impose a 15%
restocking fee plus any applicable shipping and
handling charges. Additional charges may apply if
the merchandise is not returned in 100% complete
condition in the original, unopened packaging.
Defective
Returns:
Defective returns will be accepted for exchange or
repair, at our discretion, within 60 days from the
shipment date. If there is no exchange or repair we
have the right to impose a 15% restocking fee. No
refunds or credit will be granted after 60 days. The
terms of the manufacturer's warranty apply. A
product must be diagnosed "defective" by a member of
our Technical Support Staff. Once it has been
diagnosed, please ask our customer service
department for a return authorization number. Any
return found to be non-defective, once our warehouse
has inspected it, is subject to a restocking fee of
15% and all non-product-related fees (shipping and
handling fees) are not refundable.
Return
Procedures:
Call Toll Free at 800-374-5737 to obtain a Return
Authorization (RA) number before shipping your
product. NO returns of any type will be accepted
without a RA number. Goods must be received in our
warehouse within 30 days from the date of the RA
being issued. For faster service, please have the
following information on hand when calling for an RA
number:
- customer name
- invoice/order number
- item number
- serial number
- nature of the problem.
Your RA number(s) must appear
clearly on the shipping label on the outside of the
return shipment.
We are not responsible for lost or
stolen packages. PEARL Protected strongly recommends
that you fully insure your return shipment in case
it is lost or damaged and we recommend that you use
a carrier that can provide proof of delivery for
your protection.
Can I use a credit card
with an international billing address?
Yes. PEARL utilizes PayPal for credit
card processing and is used by over 20 million merchants
and buyers world-wide.
Can I ship to one address
but bill to another?
Yes, when you order, we ask for both
the shipping address and the billing address. You can
enter a different address in the shipping; however, the
billing address must match the address on file with your
credit card company.
What is the Credit Card
Security Code?
The Credit Card Security Code, also
called the Credit Card Verification Value (CVV or CVV2),
is an additional safety feature on the credit card. For
VISA and MasterCard this is usually a three-digit code,
which appears on the far right of the signature strip
following the last digits of your card number. American
Express cardholders will find the four-digit code
printed on the front.
Why was I charged sales
tax?
Palladium is required by law to charge
GST on orders shipped to Canadian residents.
Will I have to sign for
the package when it arrives?
Yes, PEARL Protected requires an Adult
Signature upon delivery via UPS Ground.
What are my ordering
options?
We accept orders online 24-hours a
day, 7 days a week. Please visit our
Order Information
page to select from various options.
For
more detailed information regarding installation and
warranties, please visit us at:
www.pearlprotected.ca
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