Last Updated: April 2026
At Palladium Security Systems (“Palladium,” “we,” “us,” or “our”), your trust is paramount. We take our commitment to safeguarding your data seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (https://www.palladiumsecurity.ca), use our Client Portal, or engage our physical security and monitoring services.
We strictly adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
We do not sell, rent, or trade your personal information to third parties.
1. Information We Collect
To provide you with reliable security services and an optimized website experience, we collect the following types of information:
Personal and Contact Information: Name, residential or business address, phone numbers, email addresses, and emergency contact details.
Financial Information: Billing addresses and payment details (processed securely via our authorized third-party payment gateways).
System and Security Data: Alarm schedules, system status, user passcodes, and, where applicable, audio/video data captured by security cameras installed at your premises.
Technical and Website Data: IP addresses, browser types, operating systems, and device identifiers collected automatically when you visit our website or use our mobile applications.
2. How We Use Your Information
We collect and use your personal information solely for the following purposes:
To provide, maintain, and monitor your physical security systems.
To facilitate emergency dispatch services (e.g., notifying police, fire, or EMS in the event of an alarm).
To process payments and manage your Client Portal account.
To communicate with you regarding system maintenance, account updates, and customer support.
To analyze website traffic and improve our online services.
3. Disclosure of Information
We handle your data with the utmost confidentiality. We will only share your personal information under the following circumstances:
Authorized Partners: With trusted third-party service providers who assist us in delivering our services (such as our 24/7 Monitoring Station and secure payment processors). These partners are strictly bound by confidentiality agreements.
Emergency Responders: With local law enforcement, fire departments, or emergency medical services when an alarm is triggered at your premises.
Legal Obligations: If required to do so by a valid subpoena, court order, or search warrant under Canadian law.
4. Cookies and Web Tracking
To meet standard web and search engine guidelines, we use cookies and similar tracking technologies on our website.
What are cookies? Cookies are small data files placed on your device to help our website function properly and remember your preferences.
Analytics: We may use third-party analytics tools (such as Google Analytics) to understand how users interact with our website. These tools collect anonymized data, such as page views and time spent on the site, to help us improve user experience.
Managing Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Client Portal may not function correctly.
5. Data Security and Retention
We have implemented robust, industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or theft. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by Canadian tax and corporate laws.
6. Your Privacy Rights
Under Canadian privacy law, you have the right to:
Request access to the personal information we hold about you.
Request corrections to any inaccurate or incomplete information.
Withdraw your consent to our collection or use of your data (subject to legal or contractual restrictions, as withdrawing consent may prevent us from providing active security monitoring).
7. Changes to This Policy
Our policies are regularly reviewed and updated to reflect changes in technology, legal requirements, or our business operations. We encourage you to visit this page periodically. Any significant changes will be communicated to active clients via the Client Portal or email.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact our Privacy Officer at:
Palladium Security Systems
27 Legend Court
Suite 10151
Ancaster Ontario
Canada
905-522-2007