Terms and Conditions

The terms and conditions for services provided by Palladium Security Systems within this website and clients residential or business locations are as follows.


By using the website and its services, the user understands and accepts all terms and conditions outlined on this page. Palladium Security offers an online website located on the world wide web at https://www.palladiumsecurity.ca. This website is offered to both existing and potential clients as an information only. The clients or users of these resources understand that content supplied on any of these pages is for promotion of possible services that the client or potential may choose to obtain from Palladium Security Systems. The client understands that some content on this website is created by manufacturers and other service providers that palladium security is authorized to sell, distribute or support. Palladium Security will do its best to confirm all content supplied on this webpage is accurate, but our clients do understand that we are the creators of this content us we can not claim any liability that the originating supplier of this content may supply that does not meet the specifications or needs of both the client and Palladium Security.


Subject to the terms and conditions of this agreement, the use of Palladium Security client portal is for the use of registered and authorized clients of the palladium security systems services. The portal located on the world wide web at https://client.palladiumsecurity.ca is supplied by Palladium Security Systems as a free service to allow clients access documents, payments, extended services and secure communications between our clients and company representative. Palladium Security does not have access to the client’s user password. All secure passwords are chosen by the client during the registration process. The password must meet the minimum requirements listed on the registration page for password security. If the client requests assistance during the registration process by a Palladium Security Representative, the representative may create the client profile on behalf of the client using authorized data from pre agreed service contracts that palladium security has on file. The password generated during this process will be flagged as temporary thus must be changed by the client to adhere to the password security rules outlined on the registration page. The password used by the client to access the palladium security portal or any other services provided by palladium security must be unique to these services and not be used on any other website, service or application that may be unlawfully accessed by third parties. The password will be stored in a safe location and not shared by any non-authorized user of the palladium security services. The secure keeping of these passwords and login information is the sole responsibility of the client.

Palladium Security does not share, sell or distribute any data to third parties unless otherwise stated within this document. Payment services used by palladium security and offered via the website or portal will be linked through the portal of the third-party processors authorized by palladium security. All data stored on these third-party service providers will be subject to the terms and conditions provided by these providers. Information for use of any third-party services can be obtained upon request if they are not posted on this website.

Access to the portal may be suspended or revoked at any time by palladium security systems. The client accepts that this portal is free to use and is the sole property of palladium security systems and is not part of any supplied security services.


You acknowledge that the palladium security website and Your Account contain possible private information and you hereby agree to maintain the confidentiality of the Site and Your Account using at least as great a degree of care as you use to maintain the confidentiality of your own most confidential information. You agree to communicate the terms and conditions of this Agreement to those persons who will have access to Your Password(s) and Your Account (including its information), and to require such persons to be bound by similar confidentiality obligations.


This Agreement will immediately and automatically terminate without notice if You fail to comply with any term or condition of this Agreement or Your Alarm Services Agreement or account with Palladium Security is terminated or for any other reason at Our sole discretion. Upon such termination, Your Password will no longer be valid, and You shall no longer have the right to use or access the Palladium Security Website or Portal Account. All provisions relating to confidentiality, ownership rights, and non-disclosure shall survive the termination of this Agreement.

It is understood that once the client is no longer an authorized user of palladium security services, all access, use of data and content of the portal will be suspended. All content submitted to the portal by either palladium security or the client becomes property of palladium security systems.


Security Alarm Systems

1. Purchases and Installation of Palladium Security System monitored or local annunciation security alarm systems. Client agrees to buy, and Company agrees to sell and install, without liability and not as an insurer at Client's premises the alarm system(s) described in Exhibit A of their attached agreement supplied at completion of initial installation. Company will furnish all the materials and labor necessary for the installation of the system in accordance with the specifications in their agreement and will complete the installation in a careful and workmanlike manner. Company assumes no liability for delay in installing the system for any reason, irrespective of fault. Client warrants that it has full authority to permit the installation of the system(s) under all the terms and conditions of this Agreement.

2. Price and Payment. Client agrees to pay Company for the system and its installation the sum agreed upon during the sale process between Palladium Security Systems and the Client. The terms and sum of payment will be located on the signed client final agreement. Monthly fees for services may be process by Palladium Security Systems via authorized third-party payment processing companies.

3 Monthly monitoring services are billed on the 10th day of each month unless stated otherwise in the direct agreement between the client and Palladium Security. The client is given a 25-day grace period to pay the submitted invoice in full by either cash, cheque, credit card or preauthorized payment agreement. Palladium security reserves the right to charge 2% per month interest (24% per annum) on any unpaid charges. Palladium Security will notify the client of any unpaid charges by mail or portal notifications. Failure to make acceptable payment arrangement may result in suspension or cancellation of services and account being transferred to a third party for collection of unpaid fees. The company does not offer refunds unless otherwise agree upon within this document.

4 Client must submit their cancellation of services with a 60-day written notice. The clients account number, name of client as shown on the original agreement, secured address and date of final service must be submitted in writing. Services are considered in full force if cancellation notice is not received and confirmed by Palladium Security Systems. The Customer is responsible for any cost of collections regarding monies owed to the company for nonpayment of monitoring invoices or upon default of this agreement as stated above. All charges become due and payable upon default of customer to fulfill the terms of this agreement.

It is understood and agreed that upon termination of this agreement the company shall have the right, upon giving the Customer 24 hours notice; to terminate all alarm signals being transmitted from the Customer’s premises to the company alarm Monitoring Center.

5. Conditions of Sale and Installation. A. Provision of any services materials covered by this Agreement is conditioned upon the terms and conditions contained herein. Any additional or different terms or conditions proposed by Client are not binding upon the Company unless specifically assented to in writing by the Company. B. The parties agree that the Company will be paid the amounts specified at the times designated. C. Client authorizes Company or its designee to enter the premises of the Client to install the system, and to make any preparations appropriate to the installation or service of the system, such as drilling holes, making attachments, etc. Company shall not be responsible for any damage created by installation, service or removal of the system. D. Client will provide all conduit and line voltage and telephone or internet services necessary for the installation, maintenance and operation of the system. Any costs incurred by the Company resulting from such items not being in place at the proper time shall be borne by the Client. E. Client shall identify any rules, regulations, standards or codes with which the system must comply, and shall obtain and pay for any necessary licenses or other certificates of compliance with same. Client is solely responsible for any taxes (including sales taxes) fees, false alarm fines, and any other governmental assessments related to the alarm equipment or system operation and shall reimburse and indemnify the Company for any such expenses incurred by the Company. Client and Company are each responsible for obtaining any necessary licenses or permits needed to perform their respective obligations under this Agreement. F. Client shall pay to the Company any costs incurred by the Company for any additions, corrections or changes to the system that may be requested or required by the Client or by anyone else except the Company. Client has approved the location of all components of the system. Any changes in location requested by the Client after the signing of this Agreement will be at the Client's expense. Any changes by the client to the agreed location of equipment and or lines shall be communicated to the company in a timely manner so the company can update the design.

6 Warranties. A. The system and its components are or may be covered by manufacturers' warranties having various terms and duration’s. The Company makes no separate or additional warranty as to the system or its components, except as specifically provided in this Agreement. B. The Company does warrant that the materials installed under this Agreement shall be as specified in this Agreement and shall meet the manufacturers' specifications for same at the time of original installation, except that the Company may substitute materials of equal quality at the time of installation. Should any part of the system become defective or should any repairs be required as a result of defects in materials or workmanship, upon notice to the Company by the Client at the Company's address, the Company agrees to make all necessary repairs and/ or replacements of parts promptly and without cost to the Client for a period of ninety {90) days from the date of installation, subject to the Client's compliance with the conditions of the warranty set forth in this Agreement, and availability of replacement parts. The Company may either replace or repair the product and may substitute materials of equal quality at the time of replacement. This limited warranty does not apply to any damage to or defects in materials or equipment caused by accident, misuse, unauthorized repairs or attempts to repair, modifications or improper installation by anyone other than the Company. C. Client agrees as a condition of this limited warranty to test and inspect the system immediately upon substantial completion of installation and to advise the Company within fifteen (15) days of any defect, error or omission in the system. At the end of said fifteen days, the installation shall be deemed satisfactory to and accepted by the Client. D. EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT; THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATEVER, INCLUDING WARRANTIES OF MERCHANTABILI OR FITNESS FOR A PARTICULAR PURPOSE, AND THERE ARE NO WARRANTIES OR REPRESENTATIONS WHICH EXTEND BEYOND THE FACE OF THIS AGREEMENT. E. The Company does not represent, guarantee or warrant that any system provided by it under this Agreement will operate as designed, or is suitable for any particular purpose, or will prevent any loss by burglary, fire or otherwise, or will in all cases or any particular case provide the detection for which it is intended. The Company represents only that the components of such system meet manufacturers' specifications at the time the system is originally installed. Client acknowledges and agrees that it is not relying on Company's skill or judgment in selecting or furnishing a system suitable for any particular purpose, and that the Company has made no representations except as are contained in this Agreement. Company is not an insurer against loss or damage, and all insurance arrangements to cover loss, property damage or personal injury must be made separately by the Client. The Client assumes all risk of loss or damage to the premises or to the contents thereof, as well as all risk to the physical or mental well being of persons therein. The limited warranty contained in this Agreement gives the Client specific legal rights. The Client may have other legal rights that vary from province-to-province.

7 No Service Provided. A. Except as specifically provided in this Agreement, the Company shall not be obligated to provide service of any type on the system or any of its components. If the Client wishes the system to be serviced, monitored or inspected by the Company, such an agreement shall be separately negotiated between the parties. B. If the Client shall discover a defect in any of the products purchased under this Agreement, Client should immediately notify the Company so that repair service, whether or not covered by warranty, may be promptly rendered.

8 Training. Company will provide session(s) of instructions to Client in the appropriate use of the system, free of charge. However, the nature and extent of this training shall be in the sole discretion of the Company, and Client is solely responsible for training all users of the system in its proper operation. Company shall not be responsible for damages of any kind based in any way on a claim that its training was inadequate or that the Client did not know how to operate the system properly.

7. Title Risks of Loss or Damage. A. Title to the system and its entire component parts shall remain in the Company until the Client has paid for the system in full, at which time it shall become the property of the Client unless otherwise stated in the direct agreement with client. Company or any subcontractor engaged by the Company to perform work or furnish materials who is not paid may have a claim against the Client or the owner of the premises, which may be enforced under the applicable lien laws. B. repairs or re-installation necessary due to damage to the system caused by persons or entities other than the Company shall be at Client's expense. 8. Default by Client. If the Client defaults in the performance of any of its obligations under this agreement or any other agreement between the parties, including failure to pay to the Company any monies when due, the Company may suspend performance under any such agreement, and may pursue against the Client any remedy available at law or equity, now or in the future, including collecting interest on any unpaid balances at the highest rate allowed by law, and in addition, if the Company commences legal proceedings or retains the services of a collection agency or attorney to enforce its rights under this Agreement, Client shall also pay Company's reasonable attorneys' and collection agency fees. In the event of legal action between the parties in connection with their respective rights and obligation, under this Agreement or otherwise, the parties waive trial by jury and Client waives the right to interpose any counterclaim in any action or proceeding commenced by the Company.

8. Indemnification, Damages and Limitations of Liability. A. Client shall defend, indemnify and hold harmless the Company from any expense, liability, loss, claim or damage, including personal injuries, made by any person including those not a party to this agreement, relating in any way to the system(s) or service(s) referred to in this agreement, without regard to whether the Company was at fault. Client on its own behalf and on behalf of any insurance carrier waives any right of subjugation Client s insurance carrier may otherwise have against the Company, its agents, employees and subcontractors arising out of this Agreement or the relation of the parties hereto. B. Client's exclusive remedy for the Company's breach of or failure to perform under this Agreement or relating in any way to any relationship between the parties connected with the system referred to in this Agreement, for any reason including negligence or gross negligence, is to require the Company to repair or replace, at the Company's option, any equipment or part of the alarm which is non-operational due to fault of the Company during the limited warranty period according to the terms and conditions contained in this Agreement. C. The value of the Client's property or the property of others kept on the premises at which the system is installed, which may be lost, stolen, destroyed, damaged or otherwise affected by occurrences which the System is designed to detect, alert or avert is completely unknown to and outside of the control of the Company, and Company is not an insurer. In addition, the Company has no control over response time of any emergency service provider, and it would be extremely difficult to ascertain what portion, if any, of any loss or damage would be approximately caused by any failure on the part of the Company. Charges are based solely upon the value of the goods and services provided and are unrelated to the uses made by the Client of its premises, including the value of the premises or any property thereat, or the well being of people thereon. The amounts payable by the Client are not sufficient to warrant the Company assuming any risk of damages, including consequential damages, for any property damages or personal injuries, due to Company's negligence, gross negligence, failure to perform, or any reason whatever. Buyer agrees that it does not desire the Company to assume any risk of damages and agrees that the Company shall not be liable for same. Client further agrees that if the Company should be found liable due to any failure by the Company to perform any obligation, under this Agreement or otherwise, or the failure of the system to operate properly in any respect, Company's liability shall be limited to 10% of the total purchase price or $250, whichever is less, and that this liability shall be exclusive. Client may, at its option, increase the amount of this limited liability by separate agreement with the Company at increased cost proportionate to the Company's increased risks, which shall not be insurance coverage.

9 Assignments and Delegations. The Company may assign or transfer this Agreement to any other person, firm or corporation without notice to or approval by the Client, and may subcontract any activities, which it may perform under this Agreement. The Client may not assign or delegate any rights or obligations under this Agreement, either voluntarily or by operation of law, without advance written consent of the Company.

10. Invalid Provisions. If any of the parts of this Agreement shall be determined by a court of competent jurisdiction to be invalid or inoperative, all the remaining parts shall remain in full force and effect.

11. Entire Agreement. This writing is intended by the parties as the final expression of their Agreement and as a complete and exclusive statement of the terms thereof. This Agreement supersedes all prior representations, understandings or agreements between the parties; there are no prior writings, verbal negotiations, understandings, representations or agreements not expressed in this Agreement, and the parties rely only upon the contents of this Agreement in executing it, and have not relied on any other representations, oral or otherwise, made by the parties, their agents or employees. Only a writing signed by each of the parties may modify this Agreement or their duly authorized agents. No waiver of a breach of any term or condition of this Agreement shall be construed to be a waiver of any succeeding breach. This Agreement shall bind and benefit the heirs, successors and assigns of the respective parties.

System Monitoring

1. Signal receiving, and notification service shall be provided 24 hours per day, 365 days per year by the company authorized monitoring center under such service, in the event an alarm registers at the Palladium Security authorized Alarm Monitoring Center, The Company authorized monitoring center shall forthwith notify the local Police or private emergency response agency, Fire department and/or other party specified by the Customer at their expense.

2. It is understood and agreed that the company shall not be liable for any loss, damage or personal injury incurred by the Customer arising out of the failure of any Police Department or other emergency service agency to respond to an alarm reported to it by the company. This special provision does not affect the generality of the other provisions of this agreement.

3. The company is not responsible for communication faults between the subscriber premises and the company authorized monitoring Center or failure to detect as a result of communication trouble or for any other faults or failures to detect or verify any alarm signal received arising due to any cause beyond the company control including but not limited to occurrences of lightning, snow, rain, wind and all other acts of God.

4. The company is not responsible for fines as a result of false alarms. Palladium will post all known fees for regional police jurisdictions in the client portal. In some cases, the regional police will forward the false alarm fees to Palladium Security to be pain on your behalf. Palladium will add these fees on your next billing cycle and notify you via client portal private messaging or electronic letter with details provided by the regional police.

5. In addition to the charges included herein the Customer agrees to pay any taxes, fees or charges relating to the service provided under this agreement, which are authorized or imposed by any government body.

6. When a digital communicator is employed for transmission of alarm signals to the company Authorized Alarm Monitoring Center, it is understood and agreed that there is no practical method of verifying the transmission capability of the communicator. unless certain safeguards are added. These safeguards are not standard policy but may be implemented for an additional fee.

7 Customer agrees to pay all communication charges and connection fees associated with the circuit used to transmit alarm signals to the company authorized alarm Monitoring Center.

8. The company and/or its representative dealer shall have the right to increase or decrease the annual monitoring fee at any time or times after the initial term upon giving the Customer written notice 30 days in advance of the effective date of such increase or decrease.

9. The installation of high-speed Internet on the same telephone connection as the security communications line can result in a non-transmitted signal to the central monitoring station. The client must notify the company of any additional services to this communication line. The company will supply at the clients expense any filters or programming needed to enable a non-impaired signal to communicate to the monitoring station.

10. The exclusive use of a telephone line for communication of signals from the alarm control panel cannot be viewed as a guaranteed method for transportation of signals to the Central Monitoring Station. It is recommended that an alternate method of communication be applied to the Standard telephone line or VoIP interface, and therefore, we recommend one of the following options a) Supervised network connection using internet protocols. These connections will notify the client or station of any connection loss from client’s location to central monitoring station. b) Cellular Communicator that is interconnected to the security communications ports and is enabled to transmit all signals to the monitoring station via cellular communications services. email services may be enabled to notify the client if or when the communication cycle or signals do not reach the destination in a predetermined cycle.

11 In some cases, Voice over Internet protocol (VoIP) telephony adapters may work as a substitute to local Plain Old Telephone Service connections (POTS) lines. It is recommended that if this medium is chosen as your preferred communication path, it should be tested on a weekly basis to the company authorized monitoring station. All the electronic networking and telephony equipment that is associated with this method of telecommunication must have an adequate backup power source to ensure transmission of signals during periods of pow-er interruption. It is also recommended that the client consider section 14 paragraph 15 of this agreement.

12. The client understands that the security system and its components are not guaranteed to function as engendered after initially installed and tested by the Palladium Security System installation technician. It is understood that over time some components may fail due to wear and tear or other acts of god. The client understands that they must perform a full system test of all security equipment for both local functionality and remote communications. Each of the systems detection, control, annunciation devices and interfaces must be tested on a weekly basis. If equipped, the security systems internal logs will store these tests for verification purposes. All communication tests will be performed to ensure all communications from the client’s location to the Palladium Authorized monitoring station will be logs at the station for future reference.

13. This agreement shall be governed by the laws of the Province of Ontario.